Project Manager, Operations Manager, Building Maintenance

Service Master Restore serving St. Louis, St. Charles, and Metro East, IL is part of the Service Master Family of Brands, one of the world's largest and most versatile service networks with locations in the U.S. and Canada as well as 40 countries around the world. Each year, the Service Master family of brands serves 10.5 million homes and businesses in the United States.

Service Master Restore is currently expanding our team by adding additional Project Managers! The PM will report directly to the General Manager. There is tremendous room for growth within our organization for the right individual.

We provide on-the-job training for those without previous experience. We are looking for a hard working individual with good customer service skills and team minded.

The Project Manager will oversee a team of technicians who perform water and fire clean-up work in residential and commercial properties, demolition, restorative drying, packing out of customer belongings and general cleaning.

The Project Manager understands that Service Master Restore is a 24/7 disaster based business and even when not on call may be asked to work after hours and on weekends/holidays. Pay is dependent on previous experience and certifications.

Benefits include Paid Time Off after 90 days, Healthcare, and Life Insurance.

• Ability to get a Class E driver's license and a good driving record.
• Must pass drug screening and background check. Must be bondable with no criminal convictions.

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise techs assigned to the job.

You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

You may assist the Estimator or will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes.

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job.
• May perform daily monitoring on active residential and/or commercial jobs and communicate with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software.
• Inspects and scopes jobs onsite and works with Project Manager/ Crew Chief/Lead Tech on scope of job.
• Documents/reviews loss with clear and descriptive job photos and uploads into operating system/software.
• May write mitigation and reconstruction estimates using Xactimate.
• Communicates conversations and key information on the job using the notes feature in required software.
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide.
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• May perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
• May train new technicians or key…