Customer Experience Specialist - Temp

Customer Service Support Specialist

Are you passionate about helping people and making a difference in communities across Missouri? Do you dream of working for a company with a welcoming culture that encourages personal and professional growth? If so, we have the perfect opportunity for you!

About Us:

At FCS Financial, we are dedicated to positively impacting our customers and communities. As a member of the Farm Credit System, we offer a supportive work environment where your contributions truly matter.

Why This Role is Exciting:

Are you a highly organized professional with a talent for managing details and supporting rural communities? Join our team as a Customer Service Support Specialist and play a key part in delivering exceptional service and supporting agricultural lending operations.

In this key front-line role, you'll be the first point of contact for customers, responding to phone inquiries, coordinating meetings, and managing a variety of office tasks. You'll also play a critical role in supporting our Loan Officers by assembling loan packages that meet procedural and regulatory requirements. Responsibilities include gathering personal data, preparing loan closing documents, and ensuring accuracy and completeness through careful organization and review.

What You Need:

* Education:

High School Diploma

* Experience:

Proven experience in administrative support role preferably in finance or risk related areas. Proficiency in Microsoft Office Suite.

* Skills:

Strong communication skills for effective interactions with internal and external customers, strong attention to detail, and ability to manage sensitive information and ability to prioritize work.

Why Work for FCS Financial:

* Supportive Culture:
We foster a family-friendly, supportive environment where your professional growth is a priority.

* Competitive Salary:
Starting at $40,000 with consideration for experience.

* Professional Growth:
Opportunities for continuous learning and career advancement.

This position is located in Joplin Missouri. Flexible work hours will be considered after the initial training period is complete and based off of the candidate's qualifications and needs.

This position is classified as Non-Exempt under the Fair Labor Standards Act.

This position is open until filled

Department:
Customer Services

Reports to:

Customer Services Team Leader, Ag & Rural Lending

Supervises:
None

Job Functions
* Percentage

Job Functions

25%

Customer Service

* Answers the phones and assists walk in customers by assessing and interpreting customer needs.

* Responds to customer request and /or identifies staff member who should respond to customer request.

* Accepts, identifies and processes loan payments and provides receipts to customers

* Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services