Service Writer

Service Writer

We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.

Responsibilities:

• Communicate with customers to understand their service needs
• Schedule service appointments and ensure timely completion of work
• Create work orders for technicians and ensure accuracy of information
• Communicate with technicians to ensure that they have all necessary information to complete the job
• Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
• Provide estimates for service work and communicate with customers regarding pricing and time frames
• Communicate with customers throughout the service process, keeping them informed of any changes or updates
• Provide exceptional customer service, ensuring that all customers are satisfied with their experience
• Handle customer complaints and issues in a professional and timely manner
• Follow up with customers to ensure that they are satisfied with the service they received
• Maintain accurate records of service work and customer interactions
• Collaborate with technicians and other team members to ensure efficient service operations
• Stay up-to-date on industry trends and new technologies

Qualifications:

• Prior experience in a service writer or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and other computer applications
• Valid driver's license

Benefits:

• Company pays 100% of employee only health insurance
•  7 paid holidays
• 401K retirement plan with a company match up to 3%
• Company paid $15,000 life insurance policy
• Yearend bonus
• Weekly direct deposit pay
• No waiting period for paid time off
• Vision
• Dental
• Voluntary life insurance
• Short term disability
• Incentive program

Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online.

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