Customer Care Specialist

Why us?

Join an extraordinary team at The International Companies, where excellent benefits and competitive pay are just the beginning. We pride ourselves on maintaining a “family” atmosphere, valuing each employee as our greatest asset. Our company includes International Food Products Corporation, International Ingredient Corporation, and Greenfield Solutions.

Located in Fenton, Missouri, IFPC is a family-owned company in business for 50 years. IFPC is a growing, highly ethical, quality ingredient company for the food industries.

• Family Atmosphere:
  At TIC, you are family.
• Hybrid Work Model: 100% in-office for the first 6 months, then transition to a hybrid model with two days in-office.
• Career Advancement:
  Opportunities for growth and development.
• Comprehensive Benefits:
  Medical, Dental, Vision, Life, and Disability insurance.
• 401k with Matching:
  Secure your future with our matching component.
• Paid Time Off:
  Enjoy vacation, sick leave, and 9 paid holidays.
• Quarterly Rewards Program:
  Win exciting prizes!

• Front Line/First Point of contact for assigned customer accounts, both foreign and domestic.
• Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management.
• Timely and accurate processing of incoming orders via phone, fax, or email.
• Timely and accurate creation of export documentation.
• Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction.
• Respond to customer requests including product information, tracking information, and proof of delivery.
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits.
• Document customer complaints to ensure proper investigation/resolution.
• Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded.
• Provide support to other internal departments as necessary.
• Establish and maintain strong positive customer relationships.
• Upsell.

• Minimum of 5 years of experience in business-to-business customer service.
• Strong competencies in all major Microsoft products, especially Excel.
• Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail.
• Demonstrate professional behavior and teamwork, is punctual, dependable and adheres to company policies and procedures.
• Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on leader.
• Experience using CRM Software programs – nice to have.

We offer a competitive compensation and benefits package. If you feel you meet the above qualifications, apply or send your resume to