Customer Service Administrator

Responsibilities

• Informs customer of status, shipping date, anticipated delays, and any other critical information needed by the customer to support their specific requirements.
• Manages full‑scale sales and repair activity subject to customer requirements and in accordance with specific commercial conditions and contracts in place.
• Provides extensive customer communications.
• Responds to and supports customer time‑sensitive AOG and expedite requirements.
• Works extensively with pricing information for dissemination to customers via quotations while being vigilant to maximize company revenue.
• Makes shipping arrangements and prepares shipping documents.
• Recognizes patterns and potential issues.
• Acts proactively to minimize adverse impact and maximize financial benefit.
• Receives, investigates, and responds to customer complaints, issues, and discrepancies.
• Confers with repair shop, shipping, or supply chain personnel to expedite or trace missing or delayed units/parts and resolve issues.
• Completes and prepares various reports for customers and management, as required.
• Provides information, answers questions from customers or individuals on company products, service bulletins, modifications, repair & parts data.
• Confers with field/technical services personnel as needed to obtain the required understanding and information.
• Makes off‑site visits to customers in connection with other departments as required.
• Meets with customers during on‑site visits.
• Recognizes opportunities to sell company products and services to maximize financial and customer benefit.
• Maintains in‑depth knowledge of customer requirements to ensure complete customer satisfaction.
• Attends meetings as needed.

• High school diploma or GED required (associate’s degree preferred)
• 2–4 years of customer service experience
• Previous aviation/airline/repair shop experience is preferred