Representative, Customer Service

Representative, Customer Service

LU Service Corp. Joplin, MO, US, 64801 Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships.

Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you'll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose Embark on a customer-centric journey with us at Liberty! As a Customer Service Representative, your primary responsibility is to create positive customer experiences. You'll play a crucial role in ensuring customer satisfaction. In this role, you'll be the face of our company, providing top-notch service both in person and over the phone. If you're passionate about delivering exceptional customer service, thrive in a dynamic environment, and are ready to contribute your skills to a team-oriented company, we want to hear from you!

Apply now and become an integral part of our customer-focused team. Your exciting career awaits! Hours are Monday – Friday from 8am - 5pm with an hour lunch.

Accountabilities This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent. Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty security policies. Provide accurate information regarding Liberty services and guidelines. Communicate to field and office personnel regarding routine and emergency situations.

In time this associate will learn and possess the skills needed to process customer contacts promptly and respond in a respectful, polite, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs. Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements. Respond to customer emergencies with a sense of imperativeness and serve as communication link between field operations personnel and the customer.

Ability to field after hours call outs and handle emergency situations while assessing customer information to expedite the restoration of services required. Willingness to perform other customer focused duties as needed. Ability to answer the phone, listen actively, relay information and type basic information simultaneously. Punctual and reliable attendance required.

Education and Experience High school diploma or equivalent certification required Experience in Customer Service required Requires excellent telephone etiquette, verbal communication, and customer relation skills. Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math. Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks. Cashiering experience preferred.

What We Offer As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one Annual bonus and merit increase eligibility Life insurance, and short-term & long-term disability Employee Stock Purchase Program Free Employee Assistance Program & Headspace account 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days Tuition reimbursement, professional development opportunities, & reimbursement for certification costs Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment.