Auto Damage Trainee – Field

• Provide reassurance and solutions to customers after accidents
• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete required hands-on training at the Ashburn, VA training facility and field training center

• Customer-facing experience preferred
• Experience in high-volume call centers with KPIs and measurable goals preferred
• Active Adjusters license preferred
• High School Diploma or GED required
• Valid driver’s license meeting company underwriting guidelines required
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable and detail-oriented
• Ability to prioritize and multitask across platforms
• Availability to work evenings, weekends, and holidays
• Must complete required hands-on and field training
• GEICO will not sponsor a new applicant for employment authorization

Demonstrates strong customer service and interpersonal skills while effectively managing vehicle inspections, repair estimates, and negotiations. Capable of prioritizing tasks in a high-volume environment to drive customer satisfaction and resolve concerns.

• Customer Service
• Vehicle Damage Inspection
• Repair Cost Estimation
• Active Adjusters License
• High School Diploma or GED

• Vehicle Damage Assessment
• Repair Cost Estimation
• Negotiation
• KPI Management
• Multitasking

• Interpersonal Skills
• Problem-Solving
• Empathy
• Adaptability
• Detail-Oriented

• Active Adjusters License

• Customer-Facing Experience
• High-Volume Call Center
• Hands-On Training
• Field Training
• Customer Satisfaction

• Insurance Contracts
• Rental Car Management