Order Desk Clerk

Summary:

This position answers customer questions pertaining to theirorders and/or processes and tracks orders for customers.

• Answers incoming customer calls, providing them with information about their orders.
• Reviews and processed conflictedorders using dashboard and reporting software.
• Provides feedback to customers regarding their orders, assisting them as needed.
• Verifies customer and orderinformation for accuracy, making changes as needed.
• Informs customers of any orderinformation requested, such as shipping dates/delays.
• Enters customer/order info on orderforms.
• Prepares invoices, shippingdocuments, and costs.
• Checks inventory records to determine product availability.
• Collects payment for merchandise, records transactions &send items for processing.
• Provides 2nd mile customer service duties with a positive attitude.
• Performs other duties as assigned.

• High School diploma, or GED equivalent needed.
• Previous customer service experience in an office or salessetting a plus.
• Excellent customer service skills required.
• Strong interpersonal, communication, problem solving, and organizational skills.
• Proficient with MS Office, especially Word, Excel, Outlook.
• Proficient in grammar and spelling areas.
• Possess excellent attendance record.
• Should possess and maintain a positive attitude and calm demeanor.

Mon-Fri, Day Shift, 8am – 5pm

• Medical, dental, and vision insurances
• 401k plan, with 4% employer matching upon meeting eligibility requirements
• Employer paid life insurance
• Voluntary benefits-Supplemental life, cancer, accident, etc.
• PTO, 6 Paid Holidays

Job will include periods of standing, walking, reaching,stooping/kneeling, and bending. Stair climbing and walking on uneven surface swill also be present. Long periods of sitting and computer screen viewing willbe required. Constant use of hand/arms due to computer data entry duties.