Public Safety Communications Operator II; 911 Dispatcher Job Joplin area,Missouri USA,Government

Position: Public Safety Communications Operator II (911 Dispatcher)

Joplin Police Department – Emergency Communications

Requires successful post-offer completion of a background investigation, physical exam, and drug test (including marijuana/THC) as a condition of employment with the City of Joplin. Candidate MUST HAVE a valid driver's license. Prior public safety communications experience is required.

Public Safety Communication testing is a requirement for this position.

Primary Purpose

This critical role serves as the vital communications link between the public needing help and emergency and non-emergency services response. As members of the public safety ecosystem, Public Safety (PSC) Communications Operator 2’s are typically the first point of contact when a person reaches out for help. This entails a candidate to be able to work independently in both a high and low stress environment while receiving and evaluating incoming emergency and non-emergency requests for services, including law enforcement;

triaging those requests for service; providing guidance and assistance to the public in life threatening and non-life-threatening safety situations; and coordinating appropriate responses to low-stress operations, with the objective of providing routine services.

Essential Job Functions

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Regular and consistent attendance for the assigned work schedule is essential.

Answers emergency and non-emergency phone calls; evaluates the call to determine the response needed; dispatches appropriate law enforcement/fire/emergency calls for service; records information required to document time and nature of the call and action taken.

Conducts computer search through local, State and national databases; provides information to the requesting officers or other public safety staff.

Operates teletype or FAX machine to send/request information needed by a variety of law enforcement agencies/organization staff.

Operates two-way radios to provide information to requesting Fire Department staff or law enforcement officers and agencies to inform officers and other staff of the nature and location of calls; operates a computer terminal to enter/request law enforcement information and data; log calls to provide a record of daily activities.

Answers routine and emergency phone calls on regular and 9-1-1 phone lines to respond to questions requiring general information about the Police and/or Fire Departments and the City of Joplin.

Enters service calls into the Computer Aided Dispatch (CAD) system, Emergency Medical Dispatch (EMD) system, RapidSOS, Records Management System (RMS), InCode, Missouri Uniform Law Enforcement System (MULES), 3SI Security System, Page Gate, Prepared, and other computer systems as adopted.

Other Duties

Attends and participates effectively in departmental staff meetings.
Maintains the confidentiality of files, records, reports as required by law, City policy, and procedures.
Assist at recruiting events
Opportunity to be certified as a Communications Training Officer
Opportunity to be certified as a Tactical Public Safety Communications Operator
Eligible to apply for Public Safety Communications Supervisor
Performs other duties as assigned

Minimum Qualifications

Knowledge of:
Data entry procedures;
Computer Aided Dispatch methods; emergency and non-emergency dispatch policies and practices; NCIC computer operation/use policies and procedures; names and locations of streets in the City of Joplin; general Police and Fire Department operations;
Microsoft Office Suite.

Skills

Communicating clearly, both verbally and in writing; establishing and maintaining effective working relationships with Federal, State, and local law enforcement officers, Fire Department and emergency response staff, and the public; communicating using standard telephone and two-way radio equipment; evaluating emergency and non-emergency calls and determining the appropriate response; remaining calm and calming others in emergency and non-emergency situations so that necessary…