Manager of Infrastructure Services

Statement of Job The Manager of Infrastructure Services provides technical and operational leadership for the universitys IT infrastructure with a strong focus on enterprise networking and complex infrastructure projects This role is responsible for the design implementation security and availability of network and server systems and serves as the lead for infrastructure initiatives coordinating across IT teams vendors and leadership to deliver reliable and scalable services This position requires deep hands on networking expertise combined with the ability to lead and manage multiple infrastructure projects and staff often taking ownership of initiatives from planning through execution

Essential Duties and Responsibilities Infrastructure & Networking Leadership Serve as the technical lead for campus network and infrastructure systems including routing switching wireless firewalls and network security

Design implement and maintain enterprise network architectures and server environments Windows Linux and Apple platforms

Act as the primary administrator for networking firewalls email systems and core server infrastructure

Plan and manage all network layers topology and related infrastructure components

Ensure high availability performance and security of all infrastructure systems

Project Management & Strategic Execution Lead and manage IT infrastructure projects from concept through completion including upgrades expansions and technology refresh initiatives

Develop project scope timelines resource requirements and success criteria

Coordinate cross functional project teams and external vendors to ensure efficient and effective project delivery

Organize and manage multiple concurrent projects with minimal supervision

Forecast infrastructure needs including hardware and software upgrades and make recommendations for system enhancements

Operations & Reliability Develop operational strategies budgets goals and priorities in coordination with IT leadership and the CIODesign and implement processes and procedures to maximize service quality reliability and outage prevention

Perform and oversee backup and recovery operations for network devices firewalls and server systems

Ensure the department maintains necessary tools parts and documentation to respond to outages and emergencies

Support on site disaster recovery planning and execution

Work outside of normal business hours including evenings and weekends as required for maintenance upgrades or incident response

Management & Collaboration Manage supervise and mentor infrastructure services staff

Provide technical guidance and act as an escalation point for complex infrastructure issues

Work closely with vendors and service providers to resolve hardware and software problems

Develop and maintain clear technical documentation network diagrams and operating procedures

Education Experience and Certifications Minimum of four 4 years of relevant professional experience in networking and IT infrastructure or an equivalent combination of education and experience

Preferred certifications include Network MCSE MSITP Linux CCNACCNP or equivalent

Experience in leading IT infrastructure projects in a medium to large enterprise environment is strongly preferred

Knowledge

Skills and Abilities

Strong expertise in enterprise networking technologies routing switching firewalls wireless and security

Demonstrated ability to lead and manage complex IT infrastructure projects

Ability to supervise and develop technical staff

Strong troubleshooting and problem solving skills

Ability to establish policies standards and best practices for infrastructure systems

Ability to communicate complex technical concepts to both technical and non technical stakeholders

Physical Demands and Work Environment The physical demands described are representative of those required to successfully perform the essential functions of the position with or without reasonable accommodation Frequent sitting use of hands for keyboarding and verbal communication

Occasional standing walking climbing bending and lifting up to 50 pounds

Occasional exposure to mechanical parts electrical hazards elevated spaces and moderate noise levels

Notice The above job profile does not include all essential and nonessential duties of this job All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job An employee with a disability can evaluate the job in greater detail to determine if shehe can safely perform the essential function of this job with or without reasonable accommodation MSSU is EOE employer and utilizes E Verify employment verification