Business Systems Analyst

General Statement of Job Business Systems Analysts perform duties related to the implementation management maintenance enhancement support and decommission of critical software systems whether purchased through a vendor or developed internally Business Systems Analysts consult with stakeholders to gather and define requirements; configure and implement new systems andor enhance existing systems; write and execute test plans; troubleshoot and resolve complex system issues;

deliver training and guidance to end users and system service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions

Specific Duties and Responsibilities Essential Duties Serve as a subject matter expert for a complex business system

Ensure the stability integrity and efficient operation of business systems

Consult with various stakeholders to gather requirements

Identify and analyze requirements to define scope objectives and feasibility

Modify and configure systems to meet business needs and stakeholder requirements

Develop analyze and maintain new or current system processes and workflows

Compile data from various databases andor sources; display and analyze data Prepare robust technical reports and create diagrams workflow maps or other visuals to facilitate enhanced system understanding

Identify evaluate and implement new systems and solutions or identify enhancements to existing systems; define requirements and specifications

Develop and execute test plans and scripts as well as other quality assurance measures; lead testing such as user acceptance performance security usability etc Collect user feedback regarding system performance and work with team to prioritize configuration requests

Collaborate with cross functional IT staff to streamline solution implementations

Provide advanced customer service and functional support to end users in area of expertise

Monitor troubleshoot and resolve complex system issues

Maintain relationships with vendors; work with vendors on bug fixes new features and proper use of products

Assist with implementing workarounds when system issues affect operations or when resources are limited

Assist in writing specifications used by developers for automation of business processes

Participate in the implementation of system patches updates and maintenance

Develop and provide trainings demonstrations and regular communication to end users

Maintain records of system integrations changes and incidents

Lead portions of large tasks or projects; build and maintain project management skills

May lead and mentor other Business Systems Analysts and technical staff

Maintain awareness of accessibility compliance and security polices and guidelines

Education Experience and Licenses Four plus years progressive related experience andor training required; or an equivalent combination of education and experience ERP experience preferred Knowledge

Skills and Abilities

To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Requires the ability to use the computer programming languages of SQL PLSQLAbility to learn and understand the functional requirements of the ERP System Ability to define problems collect data establish facts and draw valid conclusions

Ability to read analyze and interpret common technical journals vendor documentation and list servs

Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community

Ability to effectively present information to administrators faculty and staff

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Ability to work in a positive team oriented manner with a variety of people students faculty administrators staff vendors and members of the public

Requires the ability to use small office equipment including copy machines or multi line telephone systems

Requires the ability to use computers for word processing andor accounting purposes

Requires the ability to repair develop or install complex software or management information systems