Field Services Engineer

Trident Consulting is seeking a  Field Services  for one of our clients in  Joplin, MO

• 2. endpoint management platforms to deploy software packages
• 3.Desktop Patching

• -Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction
• -Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner
• -Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies
• -Administer endpoint management platforms to deploy software packages patches and configuration updates with minimal disruption to business operations
• -Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability
• -Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness
• -Document desktop procedures knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents
• -Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload
• -Coordinate with network and application teams to validate that endpoint configurations support connectivity security and application performance requirements
• -Execute asset management tasks such as workstation lifecycle tracking hardware validation and software license verification to maintain accurate inventory records
• -Support security initiatives by applying endpoint security controls running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments
• -Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience
• -Participate in continuous improvement activities by evaluating new desktop tools frameworks and automation opportunities that can streamline support processes and reduce manual effort

• -Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems support
• -Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes
• -Exhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usability
• -Show applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user bases
• -Display practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environments
• -Bring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiency
• -Communicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful manner
• -Adapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolution

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we’ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

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