Field Services

Job Title: Field Services / Desktop Support Engineer
Location: Onsite Joplin, MO (candidate must be local)
Experience

Required:

8 10 years

• Deliver advanced desktop support for onsite colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction.
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and restore workstation functionality in a timely manner.
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening, and compliance with organizational technology policies.
• Administer endpoint management platforms to deploy software packages, patches, and configuration updates with minimal disruption to business operations.
• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long-term stability.
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first-contact effectiveness.
• Document desktop procedures, knowledge articles, and resolution steps in a clear, reusable format to support continuous improvement and reduce repeated incidents.
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload.
• Coordinate with network and application teams to validate that endpoint configurations support connectivity, security and application performance requirements.
• Execute asset management tasks such as workstation lifecycle tracking, hardware validation and software license verification to maintain accurate inventory records.
• Support security initiatives by applying endpoint security controls, running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments.
• Engage with business users to understand desktop usage patterns and recommend configuration optimizations that improve productivity and digital experience.
• Participate in continuous improvement activities by evaluating new desktop tools, frameworks, and automation opportunities that streamline support processes and reduce manual effort.

• Bachelor's degree or equivalent experience in information technology, computer science, or a related discipline, with a strong focus on infrastructure and systems support.
• 8 10 years of hands‑on experience in desktop support or systems engineering within enterprise environments, including exposure to complex incident handling and escalation processes.
• Advanced proficiency in workstation operating systems, endpoint configuration, user profile management and desktop application support, with emphasis on reliability and usability.
• Applied experience with enterprise endpoint management platforms for software distribution, patch management, inventory and policy enforcement across large user bases.
• Practical knowledge of security fundamentals, including endpoint protection tools, encryption policies and compliance practices related to workstation environments.
• Familiarity with scripting or automation approaches for desktop tasks such as log collection, configuration changes or basic remediation workflows.
• Clear communication with technical and non-technical stakeholders, explaining incident status, remediation steps and preventive recommendations in an accessible manner.
• Ability to work effectively in a fully onsite environment, providing in-person support, managing walk‑up requests and coordinating closely with onsite teams for timely issue resolution.