Program Manager IV – AWS Connect, Telephony

Position

Purpose:

The Program Manager IV is responsible for all aspects of the planning and delivery of strategic programs and complex, large-scale enterprise-wide projects to execute defined requirements and meet company strategic objectives. This role provides leadership, direction, and hands-on support to matrixed teams to ensure the successful completion of complex integration initiatives. The Program Manager IV is also responsible for creating and presenting executive level communications to provide program updates and facilitate cross functional executive level discussion.

This highly visible, remote role offers the opportunity to lead a strategic enterprise-wide transformation as Centene migrates its contact center and telephony platforms from Avaya to AWS Connect.

You’ll partner with senior leaders across business and technology teams, manage complex, high-impact programs, and help shape the future of member and provider service operations. Ideal for a program leader who enjoys solving challenging problems, driving large-scale technology initiatives, and thriving in a dynamic environment where collaboration and adaptability are key.

Lead large-scale, cross-functional projects for implementation, migration, and process improvement, including working with organizational leaders to support evolving business and technology strategies.

Oversee all aspects of program planning, management, and execution (scope, schedule, budget, and resources).

Create comprehensive timelines and ensure project teams maintain appropriate deliverables while adhering to project management standards.

Drive successful delivery of enterprise telephony and contact center transformation initiatives, including AWS Connect migration programs.

Drive large scale projects by coordinating the work of one or more project managers/business analysts who are managing the individual work groups (Operations, Finance, Benefit Operations, etc.) involved in the project.

Create meaningful dashboards for executive level updates and project status.

Work with teams to create reports for ongoing analytics post project implementation.

Create and deliver best practices and training information to indirect reports (when applicable), peers, and other employees.

Partner with training teams to create and review training materials.

Prepare and deliver documents for Program Steering Committees to the Executive team.

Work with functional business teams’ leaders to assess program risks and issue escalates as needed to the leadership level.

Proactively manage areas such as risk, budget/forecast, dependencies, etc.

Prepare strategic analysis of potential business and/or operational opportunities as needed.

Serve as the first escalation point for project issues and risks.

Work directly with the project teams to resolve issues and create risk mitigation plans.

Escalate well-formulated issues and risks to leadership.

Effectively communicate business and technology issues and solutions.

Bachelor’s degree in related field or equivalent experience required. Master’s degree preferred. 8+ years of Program or Project Management experience required. Previous experience as a lead in a functional area, managing cross-functional teams on large-scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required. Proficiency in MS Office applications and project management tools required.

Healthcare experience and/or managed care experience preferred.

Project Management Professional (PMP) or Program Management Professional (PgMP) preferred.

Preferred:
Proven track record leading complex IT projects and programs in a high visibility, enterprise environment.

AWS…