Residential Sales Consultant

• Selling Pella windows and doors directly to homeowners for replacement projects.
• Understanding customers' wants and needs and translating our product offerings to match.
• Striving for first-time close and delivering effective follow-up as needed to close the rest.
• Proactively creating self-generated leads such as new referrals through customer relationship networking to drive sales goals and maximize earning potential.
• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella's customers, as well as staying abreast of the competitive landscape.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Actively representing Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.

• Bachelor's degree (B.
  
  A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience
• Individual's motor vehicle record must also comply with company requirements
• Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
• Ability to read and analyze documents related to contracts and work documents.
• Ability to write reports and business correspondence.
• Ability to verbally present information and respond to questions from customers, managers, and the general public.
• Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.
• Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

Demonstrates expertise in sales processes and customer relationship management, effectively presenting product solutions and achieving sales goals. Capable of managing multiple tasks while maintaining high customer satisfaction and follow-up standards.

• Sales Process Execution
• Customer Relationship Management
• Lead Generation
• Effective Communication
• Problem Solving

• Sales Techniques
• Contract Analysis
• Report Writing
• Product Knowledge
• Customer Follow-Up

• Time Management
• Interpersonal Skills
• Presentation Skills
• Customer Service

• Bachelor's Degree

• Pella Windows
• Home Improvement
• Customer Satisfaction
• Sales Goals
• Referral Generation