Resident Services Coordinator II - Mercy Village Joplin

At Mercy Housing, we’re more than just a place to work—we’re part of a movement. We’re working to change low‑income housing and help families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

This Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on‑site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission.

When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on‑site position located in Joplin, MO 64804, USA. Job is Full‑Time.

Pay: $22-23.50/hour, dependent on experience.

• Several healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO in the first year, 12 company holidays + 2 floating holidays
• 403b with match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas and New Year's Holiday
• Paid parental leave and caregiver leave
• Paid life insurance
• Free employee assistance plan
• Free basic dental
• Pet insurance options

• Collect required data for designated program components and record data in the Mercy Housing database accurately and timely; maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) to offer residents assistance and guide them toward appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

• High school diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s degree in a related field.
• Experience conducting community assessments, applying conflict management principles, and organizing community groups, events, or programs.
• Experience supervising staff.

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (Word, Excel, Outlook).
• Maintain confidentiality and obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer. While we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.