Conversion Operations Support

JOB SUMMARY

The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.

• Tracking and tracing outbound shipments
• Inspecting inbound/outbound freight
• Customer service calls
• Excellent customer service
• Coordinating recover and delivery schedules with various cartage agents
• Contracting new carriers as needed and assigning carriers and providing load tenders
• Developing collaborative carrier relationships
• Preparing paperwork for routing, closing out files, and sending documentation on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers' requested pick‑ups
• Adhering to TSA / KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into a transportation management system
• Quoting, costing and invoicing of international shipments, air, ocean and ground
• Other duties as assigned

• Multi‑tasking while maintaining precise attention to detail
• Negotiating abilities and able to close independently from management oversight
• Financial acumen and experience with invoicing and payables
• Excellent verbal and written communication skills
• Typing speed of 35+ words per minute
• Ability to work in a demanding, high‑volume environment, particularly with email and calls
• Proficient in Microsoft Office
• Tech savviness

Previous customer service or operations experience preferred – 1 year experience.

• Medical
• Dental
• Vision
• 401(k) + company match
• Employee Assistance Program
• Paid time off
• Flexible work schedules (when possible)
• And more!

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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