Permit Technician

Under general supervision by the Building/Codes Administrator, this role processes building permit applications and related documents, provides information, customer assistance, and explains city codes and policies to citizens and applicants.

• Responds to routine permitting and licensing inquiries and provides customer service to the public.
• Communicates with customers directly by telephone and by email.
• Assists citizens, contractors and others with the process and procedures of obtaining permits and licenses.
• Accepts building permit applications, reviews applications for completeness and forwards applications to appropriate staff for review.
• Accepts license applications, reviews applications for completeness, and reviews supporting documents for accuracy.
• Researches and communicates the status of permits and licenses to applicants.
• Prepares and distributes reports as needed.
• Processes and schedules inspection requests and coordinates with building inspectors.
• Performs a variety of daily clerical and administrative duties, including but not limited to answering and directing incoming telephone calls, operating computer software, data entry, creating and managing records, facilitating letters and other documents, and correspondence as required.
• Performs other duties as assigned.