End User Computer Technician

Job Description

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.

3

3

Information Technology

No

Three years computer technical support.

Or

Bachelor's degree and one year experience in computer technical support.

• BACHELORS DEGREE
  - Preferred

• BUSINESS ADMINISTRATION
  - Preferred
• INFORMATION TECHNOLOGY
  - Preferred

• CISCO CERTIFIED NETWORKING TECH
  - Preferred

• PCS Not Authorized/LSP Not Authorized

• Remote/Telework not authorized per Presidential Memorandum  Return to In Person Work

• Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.

• 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays, and weekends
• IT environment is constantly changing demanding quick solutions and evolving skills
• IT position - there may be extensive TDY associated with this IT work

Management

1

03-Sep-2026