Customer Service Representative

Job Overview

Customer Service Representative – Retail location at 400 East Ash Street, Junction City, Kansas.

• Customer service
• Equipment maintenance
• Inventory management
• Dispatching
• Equipment inspection
• Rental processing
• Hitch installation
• Trailer wiring
• Propane filling
• Forklift operation
• Smartphone-based technology
• Communication
• Problem solving
• Physical labor
• Safety compliance

• Assist customers inside and outside U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned and participate in ongoing continuous U-Haul education through U-Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Willingness to work PART-TIME hours weekly.

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

• Health insurance & Prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• Met Life auto and home insurance.
• Met Life Legal program.
• Gym Reimbursement Program.
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• Dental & Vision Plans.
• Business travel insurance.
• Employee Assistance Program (EAP).
• Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• 24‑hour physician available for kids.
• Dave Ramsey’s Smart Dollar Program.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process.