Support Team Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

To coordinate program functions and activities as directed by departmental management.

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

• Coordinates equipment setup for new hires (phone, computer, etc.); special projects, and Information Services acceptance testing.
• Coordinates caseload coverage for vacations, illness and leave of absence (LOA).
• Monitors Company assignments and staffing issues.
• Coordinates special projects ensuring compliance with benchmarks and deadlines.
• Works closely with other departments ensuring client needs, incentives, and contractual requirements are being met.
• Coordinates departmental training needs.
• Reviews policy and procedural changes and addresses with staff.
• Manages caseload for assigned clients following program guidelines.
• Completes audits as required.
• Provides tracking reports to upper management; maintains updated staffing lists and employer assignment applications.
• Participates in meetings as requested by management.

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

High School diploma or GED required.

Two (2) years of related experience or equivalent combination of education and experience required to include one (1) year line-of-business (LOB) claims management experience. Supervisory experience preferred.

• Good knowledge of line-of-business claim policies, procedures and processes
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Excellent customer service skills
• Problem solving skills
• Strong organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

• We offer a diverse and comprehensive benefits package including:
• Three Medical, and two dental plans to choose from.
• Tuition reimbursement eligible.
• 401K plan that matches 50% on every $ you put in up to the first 6% you save.
• 4 weeks PTO your first full year.

If your application is selected to advance to the next round, a recruiter will be in touch.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $20.00 - $22.00/hr a comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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