Office Assistant ; PCN

Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Office Assistant 1 position is responsible for processing all incoming and outgoing discovery documents. Communicating with various agencies and the public over the phone and email, processing incoming/outgoing legal documents, creating case files, organizing case files, scanning, filing, faxing, and other duties as needed. Daily courier service to OCS offsite offices and other agencies. Other duties include backup support for the front desk and any other clerical duties as needed.

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The mission of the Office of Children's Services is:
Ensuring the safety, permanency and well‑being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values.

This position provides a variety of responsibilities in an energetic, professional office environment. Ideal for anyone with great people and organizational skills, who also have excellent attention to detail. We are dedicated to our work and take pride in the amount of collaboration throughout the organization. We believe in enhancing the strengths of our staff by promoting training and professional development within the workplace.

There is the potential for transfers and promotions within the agency. Full‑time benefits of this position include but are not limited to: insurance benefits; retirement benefits; paid leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

This position is located in the Anchorage Regional Office in mid‑town off Tudor Road and is within walking distance to several amenities. The Office of Children's Services promotes a commitment to work‑life balance and an organizational culture that values each team member. For information on the Anchorage community (including schools, hospitals, housing) please review the Alaska Community Profiles.

• Customer Service:
  Maintains a professional demeanor when interacting with the public or other agencies, while providing timely, attentive service, making sure the customer's needs are met in a manner that reflects positively on our division.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Attention To Detail:
  Sees and pays attention to details; recognizes the component parts of a procedure or object and can verify correctness or error in an individual part or procedure.
• Clerical:
  Applies knowledge of clerical equipment and software, processes, techniques, and professional standards to complete routine office work to generally accepted professional standards. Completes work independently with minimal supervision. Use skills and abilities to complete tasks consisting of many different and connected parts, including deciding which processes to use.

• All positions require a successful completion of a background investigation, including fingerprinting and a criminal records check.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work‑related matters. Current automotive insurance must be in place prior to…