College Intern​/PCN

Salary Information

• College Intern 1 – $19.96 / Hour, OT eligible
• College Intern 2 – $21.19 / Hour, OT eligible
• College Intern 3 – $22.49 / Hour, OT eligible
• College Intern 4 – $25.36 / Hour, OT eligible

Our College Internship program at the DOT IT Services team gives interested tech‑savvy college students an opportunity to dive into the field of professional IT customer service. Interns will inventory, image, and wipe computers, learn our IT ticketing system, and help solve coworkers’ computer troubles. The team provides support to Department of Transportation & Public Facilities users via phone, email, and instant messaging, helping to Keep Alaska Moving.

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We work toward a modern, adaptable, flexible transportation system that is resilient to Alaska’s challenges. Collaboration, communication, and coordination increase our ability to succeed and serve Alaskans.

You will join a team of talented Specialists, Technicians, and Interns supporting more than 3000 users. Career advancement opportunities and training are available, and flexible work schedules accommodate spring, winter, and summer breaks.

The position is located in Juneau. After training and supervisor approval, it may be eligible for in‑state teleworking options.

• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Applies Technology to Tasks: Selects and understands procedures and tools that produce desired results; identifies or solves technology problems.
• Customer Service: Anticipates and meets the needs of internal and external customers; delivers high‑quality services and commits to continuous improvement.
• Interpersonal
  
  Skills:
  
  Treats others with courtesy, sensitivity, and respect; responds appropriately to diverse needs.
• Self‑Management: Sets realistic goals, displays initiative and effort, works with minimal supervision, and demonstrates responsible behavior.
• College Intern 1 Requirements: Currently accepted, enrolled in an accredited college, at least six credit hours per semester (eight per quarter). Academic transcripts or tuition billings may serve as proof of enrollment.
• College Intern 2 Requirements: Same enrollment requirement as Intern 1; cumulative GPA 2.0 or higher; completed training as Intern 1 or 24 semester (36 quarter) coursework; academic transcripts may serve as proof of enrollment.
• College Intern 3 Requirements: Requires a baccalaureate degree program, enrollment, GPA 2.0 or higher, completed training as Intern 2 or 56 semester (84 quarter) coursework, and enrollment in upper‑division classes in a declared major related to the duties.
• College Intern 4 Requirements: Requires a baccalaureate degree program, enrollment, GPA 2.0 or higher, completed training as Intern 3 or 88 semester (132 quarter) coursework with at least 12 semester (16 quarter) upper‑division major courses directly related to duties.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities requiring accommodation may contact or  in Juneau, TTY:
Alaska Relay 711, or  The State of Alaska is an equal opportunity employer.