Office Assistant ; PCN

Office Assistant 1

This position is open to Alaska Residents only. You must meet this requirement to be considered for this position. This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska.

Could this be you? Are you someone who can turn everyday administrative tasks into dependable, well-organized support that keeps essential programs running for Alaskans? As an Office Assistant 1, you'll play a vital role in keeping the Division's workflow efficient, accurate, and compliant with state procedures, helping our team deliver lending services that strengthen Alaska's economic future.

Key responsibilities include:

• Greet visitors and assist borrowers, vendors, and agency partners with basic inquiries.
• Answer and route incoming phone calls while providing courteous, accurate information to the public and internal staff.
• Scan, file, and maintain loan documents, correspondence, and records in both physical and electronic formats.
• Ensure documents are properly labeled, organized, and stored in accordance with the division's retention policies.
• Open, sort, and distribute incoming mail; prepare outgoing and certified mailings.

Working here means joining a team that truly matters. Every task you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You're not just supporting an office; you're supporting the entire state. If you want to be part of a workplace where your reliability is valued, your growth is encouraged, and your work makes a real difference, you'll feel right at home in the Division of Investments.

This is YOUR chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve. The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers. By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state.

The Department of Commerce, Community, and Economic Development's mission is to promote a healthy economy, strong communities, and protect consumers in Alaska. The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal.

Imagine starting your day knowing that every phone call you answer, every document you organize, and every task you complete helps keep Alaska's public lending programs running smoothly. Your work doesn't just support an office, it supports communities across the entire state.

This office is a collaborative, service-oriented environment where reliability matters because Alaskans depend on it. Where professionalism and organization aren't just skills, they're commitments to integrity and public service. Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs.

Our work environment is:

• Friendly and Welcoming: From day one, you're part of a team that supports each other and celebrates achievements together.
• Collaborative and Inclusive: We believe the best ideas come from open dialogue and diverse perspectives. Every voice matters.
• Professional Yet Personable: We maintain high standards of excellence while fostering a relaxed, approachable atmosphere.
• Mission-Driven: Our work has purpose; every task contributes to strengthening Alaska's economy and serving communities statewide.

This is more than a job! It's a place where you can build lasting relationships, make meaningful contributions, and enjoy a positive work-life balance.

Who we are looking for:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the…