Office Assistant

This position is open to Alaska residents only. Please check the residency definition to determine if you qualify.

Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.

RECRUITMENT EXTENSION NOTICE

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

Under general direction from the Administrative Officer 2, the Office Assistant 2 position functions within the Administrative Service section for the Division of Retirement and Benefits. It is responsible for manning the Division's front desk in our office lobby, answering and routing incoming calls for the division via the Interaction Client phone system, general copying and mailing of correspondence for section staff, sending outgoing faxes and routing incoming faxes to appropriate section staff, making counseling appointments, sorting member correspondence and other miscellaneous tasks as assigned.

Organize, prioritize, and address a very broad range of situations and use of independent judgment, discretion and analytical ability to determine an effective solution. The Office Assistant 2 will need to understand and participate in creating, tracking, and managing multiple priorities. You will gain experience handling and safeguarding confidential information.

The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans so that members experience excellent, accurate, and timely service; and members understand the value of, and effectively manage, their retirement and health benefits. The Administrative Service section prides itself on providing the very best customer service experience to our members and promotes a team‑oriented environment.

The Office Assistant 2 leads the charge by being the first Division representative members interact with when visiting the local Juneau office. The Office Assistant 2 works closely with technicians and specialist staff in providing members with the best customer service experience.

As part of a division that has offices in Juneau and Anchorage, a $56M budget, 130 employees, and provides services to State and Political Subdivision employers, employees, and retirees in communities throughout the State, you will have the opportunity to provide a positive impact on our members as well as your colleagues. The Office Assistant 2 position offers tremendous promotional opportunities within the division.

Working closely with Member Education Center staff, the Office Assistant 2 is regularly exposed to the inner workings of technician and specialist level staff; learning from both throughout the course of the day.

This position is office‑based in the Juneau State Office Building. The Office Assistant 2 works the office's front desk and acts as the initial point of contact for visiting members as well as acts as the office's operator and routes incoming calls to the appropriate units.

• Accountability: Holds self and others accountable for measurable high‑quality, timely, and cost‑effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Decision Making: Makes sound, well‑informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision;…