Retirement and Benefits Technician 2

Job Description

This position is open to Alaska Residents only.

Working in the Member Education Center, the Technician II will be providing assistance and excellent customer service to members with inquiries on the telephone and by email. You will provide responses to routine questions regarding retirement and health benefits, determine retirement eligibility based on statutes and regulations, prepare standard forms and letters to request membership and claimed service information, and explain retirement benefit calculations and entitlements.

The Department of Administration's Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes.

This position represents the Division by being the first point of contact for members calling into the Member Education Center. You would be an integral member of the retirement and benefits operations team, assisting members with inquiries on the telephone and by email. We are seeking an individual who has excellent interpersonal skills; has a commitment to professional and respectful customer service;

and who can adapt to a dynamic, changing work environment.

The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to. This position offers the opportunity to gain valuable retirement and benefits experience that will help you advance your career in the Division.

This position is in the State Office Building in downtown Juneau, with a view of the Gastineau Channel.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately

Understands and interprets written material, including technical material, rules, regulations, instructions reports, charts, graphs, or tables; applies what is learned from written material to specific situations

• Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.
• OR
• Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.
• "Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.
• The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.
• OR
• One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.
• "Application of guidelines or policy," means that written direction…