Administrative Assistant

Icy Strait Point LLC seeks an Administrative Assistant to support daily operations at our Alaska Native-owned cruise ship destination. This role manages phones, email, scheduling, visitor inquiries, and document preparation for hospitality and excursion teams. You'll coordinate meetings, maintain records, assist with onboarding seasonal staff, and support guest service logistics. Success in this role requires strong organization, accuracy, and professionalism, along with comfort in a fast-paced tourism environment and alignment with our culture of safety, respect, and Alaska Native heritage.

Responsibilities

• Answer and route phone calls and emails for guest, vendor, and staff inquiries
• Maintain calendars, schedule meetings, and coordinate logistics for hospitality and excursion teams
• Prepare, proofread, and file documents, reports, and guest information
• Support onboarding and paperwork for seasonal and new staff
• Assist with data entry, records management, and basic tracking of expenses or invoices
• Coordinate office supplies, mail, and general administrative tasks
• Support guest service logistics, including tour schedules, confirmations, and check-in materials
• Collaborate with team members to ensure safety, cultural respect, and excellent visitor experience
• Maintain confidentiality and handle sensitive information professionally
• Provide flexible support during peak cruise ship and tourism operations

Required Skills

• Office administration
• Calendar and schedule management
• Customer service
• Phone and email communication
• Data entry and recordkeeping
• Microsoft Office or Google Workspace
• Hospitality or tourism operations support
• Document preparation and filing
• Basic bookkeeping or invoice processing
• Travel and meeting coordination