Meeting Planner

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is seeking a meticulous and dynamic Meeting Planner to join our team. In this role, you will be the architect behind successful meetings and events, leading every aspect from initial concept through post-event evaluation. You'll work with diverse stakeholders, coordinate complex logistics, and ensure that each event delivers exceptional value and experiences. If you're passionate about bringing people together and thrive in a fast-paced environment, we'd love to hear from you!

• Develop comprehensive meeting strategies by determining event purpose, creating detailed project plans with specifications, and gathering historical program information to inform planning decisions

• Identify and address stakeholder needs by preparing program outlines, designing engaging content, selecting speakers, and establishing clear success metrics and technology requirements

• Lead venue and facilities coordination by selecting appropriate geographical locations, identifying required services, coordinating security procedures, and conducting pre‑meeting briefings and post‑event debriefs with suppliers

• Be responsible for all technology and logistics by planning technology requirements, figuring out room setups including seating and AV, handling shipping of materials, and ensuring compliance with M&E technology usage standards

• Handle financial and contract management by developing budgets, negotiating vendor contracts, conducting RFP processes, running payment and billing processes, and ensuring adherence to deposit terms and client contract guidelines

• Coordinate registration and risk management by establishing invitation and registration procedures, assessing insurance and operational needs, handling exhibitor booth assignments, and securing transportation and travel arrangements

• Handle food and beverage operations by determining F&B requirements that support program objectives, coordinating all catering needs, and preparing housing reports in a timely manner

• Proactively manage issues and customer concerns by identifying potential client, program, or delivery challenges and calling out them promptly for timely resolution

• Provide strategic program leadership by traveling onsite for assigned programs as the business lead and meeting owner, collaborating with onsite teams, and delivering comprehensive program debrief notes to all stakeholders

• Drive continuous improvement and growth by staying current with industry knowledge through training and external events, identifying upselling opportunities, and performing additional duties as assigned

• 2-5 years of proven experience in meeting/event management, customer service, or hospitality industry roles. Bachelor's degree in a related field (or equivalent professional experience)

• Validated skills and experience with Cvent, required

• Project management expertise with knowledge of project management procedures and a CMP or formal project management designation preferred

• Advanced proficiency with Microsoft Office products and electronic meeting management tools (Cvent)

• Exceptional communication skills with fluent, effective English communication both verbally and in writing for internal and external audiences

• Strong organizational abilities with proven capacity to coordinate multiple resources, set priorities, and successfully multitask in complex environments

• Financial acumen with the ability to process financial information, manage budgets, and identify cost‑saving opportunities

• Critical thinking and problem‑solving skills with the ability to learn quickly, think strategically, and resolve issues in a timely manner

• Resilience and composure with the ability to remain calm, focused, and productive in fast‑paced, high‑pressure situations

• Travel industry knowledge and willingness to travel to events as necessary, combined with strong negotiation skills, excellent customer service…