Client Success Director

** Job Description*
* Oracle's Customer Success organization is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer's lifecycle from onboarding to renewal. This is an exciting opportunity to participate in and help shape our customers' journey to the Cloud.

In this role, you will report to the Senior Director of NA SaaS Customer Success for ERP. You will manage a small number of accounts in addition to being a people manager. Work is non-routine and situationally complex, involving the execution of advanced functional skills in the area of Enterprise Resource Planning (ERP) application, Enterprise Performance Management (EPM) and Supply Chain Management (SCM) applications.

This role will lead a team of Customer Success Managers to attain specific team performance goals; drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high value relationships with Oracle customers.
You will also be responsible for Interviewing and making hiring decisions for qualified candidates, conducting performance appraisals, and providing career development coaching. The role also involves frequent interactions with supervisors and/or functional peer group managers and providing regular performance metrics to senior leadership team.

** Responsibilities*
* ** The

Preferred Qualifications include:*
* Customer Success:
The ideal candidate will have a background in delivery of customer success services for a SaaS ERP product line. We are looking for a person who is talented in helping customers maximize their use and value of their subscription services and adoption of SaaS feature/functions.  

Experience with SaaS implementation methodology, retention strategies, and subscription renewals and expansion considered a plus.

People Management: 12 years of professional experience with at least 5 years managing individual contributors.  Preferred experience developing and leading a customer facing team.

Client Management:
Successful record of accomplishment in information systems implementations and client experience management of production system operations.

Products:
Oracle Cloud functional experience with Oracle ERP, EPM, or SCM products or similar product in the market. Certification in these products considered a plus.

** Requirements & Responsibilities*
* + 5+ years performing Customer Success/Support Services experience of SaaS products through the sales and delivery lifecycle preferred (on-boarding, implementing, adoption, value realization and retention)

+ Experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance is a plus

+ Experience working with SaaS software customers and leading them through adoption and usage strategies and through value maximization plans for their organization.

+ Experienced leading/facilitating customer success initiatives cross-functionally (Development, Sales, Consulting, Support, Customer Success, Partners)

+ Strong communication & negotiation skills to influence internal stakeholders

** Education*
* Bachelor degree level required; advanced degree a plus

** Travel
* * 25%

Disclaimer:

** Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.*
* ** Range and benefit information provided in this posting are specific to the stated locations only*
* US:
Hiring Range in USD from: $147,300 to $243,800 per annum. May be eligible for equity and compensation deferral. Eligible for commission with an estimated pay mix of 60/40 - 90/10.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive…