Lead Business Analyst

GCI's Lead Business Analyst serves as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Focus Areas - may be assigned to any of the following: (see addendum for additional requirements)

+ Consumer

+ Marketing & Acquisition

+ Inventory

+ Customer Experience & Retention

+ Purchase Orders & Invoicing

Business Insights & Analysis

+ Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making, meet financial goals, and document business requirements.

+ Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities.

+ Perform root cause analysis to identify performance issues, risks, or gaps.

+ Translate business needs into functional or technical requirements.

+ Synthesize data into clear summaries and insight decks, delivering actionable recommendations.

+ Collaborate cross‑functionally and facilitate stakeholder meetings, workshops, and requirements review sessions.

+ Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements.

+ Ensure requirements are traceable, accurate, auditable, and approved by stakeholders.

Additional Senior & Lead Level Expectations:

+ Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities.  

+ Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions.

+ Synthesize complex qualitative and quantitative data into executive‑ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes.

+ Drive cross‑functional collaboration by facilitating high‑impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery.

+ Define analysis standards, methodologies, and best practices across projects.

Performance Measurement & Reporting

+ Translate data into visibility and actionable insights through structured reporting and analytics.

+ Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency.

+ Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality.

+ Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements.

+ Assess solution effectiveness, monitor outcomes and KPI's, and recommend corrective actions.

+ Identify and escalate insights or processes that do not meet standards.

Additional Senior & Lead Level Expectations:

+ Transform complex data into executive‑level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives.

+ Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency.

+ Apply judgment to surface, escalate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations.

Change Enablement & Continuous Improvement

+ Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness.

+ Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes.

+ Support system implementations, enhancements, or policy changes.

+ Champion process refinement initiatives, including standardization, automation, and simplification.

+ Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders.

Additional Senior & Lead Level Expectations:

+ Lead cross‑functional…