Operations Supervisor

Job Description

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Reporting to the Branch Manager, the incumbent will oversee various lines of business (ARM/ATM/CIT, Vault, Safe & Key and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability and maintaining customer service standards.

Operations Management

• Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour)
• Maintain routes in Ocean and schedule CIT runs out of the branch
• Responsible for daily opening of the vault; check-out & in of liability; vault balancing; providing direction and allocation of resources

Employee & Labour Relations

• Ensure demonstration and promotion of both Company Values and Success Factors
• Engage in active communication with all branch employees to promote engagement & wellbeing
• Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement
• Ensure adequate staffing levels are maintained and scheduling creation and posting

Customer Service

• Respond to customer inquiries as required and assist in finding solutions to any unresolved issues
• Completion of monthly customer SLA reporting

Security Protocol Enforcement

• Compliance with procedures and processes are performed in accordance with the CSR/RMS and Regional requirements

Branch Health & Safety

• Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies
• Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required
• If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, complete building safety inspections and vehicle inspections
• Must complete the company standard Health & Safety training online

Administration

• Record keeping; payroll functions; inventory control and supply ordering
• Maintain Petty Cash
• Month End reporting: review billing and provide appropriate approvals
• Invoice processing
• Data entry (internal inventory system)
• Selection and interviewing of candidates

Fleet Maintenance

• Technical knowledge and ability to perform minor vehicle repairs and maintenance
• Ensure the fleet is in good working order and preventative maintenance schedules comply with company policy

Position Qualifications

• Action-oriented, able to maintain composure under pressure
• Excellent organizational and communication skills
• Sound working knowledge of PC applications (Word, Excel, Outlook) including on a mobile device
• Able to manage conflicts, and make accurate logical decisions
• Able to set targets, establish priorities and meet goals
• Can effectively recruit, hire and train staff as needed
• Strong internal and external customer focus
• Work effectively alone or in team scenarios
• Must have a restricted and non-restricted firearms license
• Must be able to work flex hours as required