Customer Service Representative

100 Mt Roberts St, Juneau, AK 99801, USA

Alaska Marine Trucking provides and manages local freight distribution services in Alaska including loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska. We currently have an opening for a Customer Service Representative in Juneau, Alaska. This is a full-time position which offers family-friendly benefits, a competitive pay package and professional growth.

Benefit package includes:

• Paid time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
• Paid Holidays – 8 paid holidays a year in addition to PTO
• Health Insurance – medical, dental and vision with low employee contributions
• Health Insurance for your family – we contribute to medical, dental and vision for your family
• 401(k) – with company match + additional annual retirement contribution
• Tuition Reimbursement
  , Employee Assistance Program
  , Life Insurance and AD&D – at no cost to you
• Long term disability – at no cost to you
• Opportunities for internal promotions/career advancement

Be part of our team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.

Customer Service Representative I

• Safety is Lynden's first responsibility to our employees and customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
• Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
• Perform tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
• Enter documents into scanning (Imaging) system.
• Employ training received on AML's Customer Experience Initiative.
• Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
• Carry out all duties with a strong commitment to excellent customer service.

Customer Service Representative II

• Quotes accurate rates and documents cargo bookings for shipments.
• Rate Bills of Lading using company's computer program.
• Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers.
• Follow established processes and adjust to changing processes as the company strives for continuous improvements.
• Carry out all duties with a strong commitment to excellent customer service.
• Perform audits to ensure accuracy of customer billing.

Customer Service Representative III

• Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings.
• Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers.
• Skilled at addressing concerns and troubleshooting issues.
• Willing to travel if needed to other ports for training or coverage.
• Able to operate pallet jack, forklift with minimal supervision.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.

High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful.

Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to…