Motor Vehicle Customer Service Representative

Job Description

To determine if you qualify.

Working as part of the fast‑paced DMV Public Service team, you will examine documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem‑solving skills, reviewing and explaining driving privileges and regulations. The MVCSR1 will interact directly with the public, often explaining policies, statutes and regulations.

• ABILITY: We improve the lives of Alaskans by accurately and efficiently permitting, licensing, and reinstating drivers and titling assets, promoting safe operation in our communities.
• CUSTOMER FOCUSED: We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and intuitive processes to support diverse community needs.
• PASSIONATE PEOPLE: We have a positive attitude, are self‑motivated, service‑oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE: SME is me! We are a solutions‑oriented organization of subject‑matter experts that provide accurate and efficient service.
• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

There are opportunities for career advancement within the DMV, such as promotion to MVCSRII or MVCSRIII roles. This position offers a retirement plan, an extensive health insurance package, ample paid time off, a casual office atmosphere, and an employee assistance program. We celebrate inclusivity and provide flexibility for observing religious holidays and cultural observances.

The position is located in the main office at the University Center, 4001 Ingra St. Ste. 101, Anchorage, AK 99503. You will be assigned to a workstation in the public‑service lobby. Hours are 8:30 a.m. – 5:00 p.m., Monday through Friday, with a one‑hour lunch and possible overtime. The MVCSR1 may rotate occasionally between Eagle River and Anchorage based on business needs.

• Customer Service: Work with clients and customers to assess needs, provide information, resolve problems, and satisfy expectations.
• Computer
  
  Skills:
  
  Use computers, software applications, databases, and automated systems.
• Adaptability: Adjust planned work by gathering information and applying critical thinking to address multiple demands.
• Arithmetic: Perform calculations accurately using whole numbers, fractions, decimals, and percentages.
• Problem Solving: Identify problems, evaluate alternatives, and make recommendations using sound judgment.

Six months of employment experience that included cash handling and direct interaction with clients, such as sales cashier, bank teller, food service wait staff, or cashier

OR

Six months of office clerical employment providing information to clients on services, procedures, and requirements, including data entry or retrieval using computer systems

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

A background check of criminal justice information will be conducted upon initial employment.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1‑800‑587‑0430 or 907‑465‑4095 in Juneau or TTY:
Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal opportunity employer.