Customer Service Representative

Alaska Marine Trucking is hiring a full‑time Customer Service Representative in Juneau, Alaska. The role offers competitive pay, family‑friendly benefits, and opportunities for professional growth.

• Paid time off – start with 17 days a year plus additional extended leave
• Paid holidays – 8 holidays a year in addition to PTO
• Health insurance – medical, dental, vision with low employee contributions and coverage for family
• 401(k) – company match plus additional annual retirement contribution
• Tuition reimbursement
• Employee assistance program
• Life insurance and AD&D at no cost
• Opportunities for internal promotions and career advancement

Process and provide customer service for barge/ferry cargo availability, routing, and freight rating information through phone, email, and in‑person interactions. Duties vary by level.

• Maintain safety first; work in a safety‑sensitive environment.
• Respond to customer requests via phone, email, and in person regarding rates, routing, packing procedures, and interline transportation.
• Perform barge checking, intake, inspection of vehicles and cargo; operate scanning (imaging) system.
• Process bills of lading and enter receiving data into the computer system.
• Apply training on AML's Customer Experience Initiative.
• Deliver excellent customer service.

• Quote accurate rates and document cargo bookings.
• Rate bills of lading using the company computer program.
• Possess knowledge of up to two regions and handle 90% of customer questions.
• Follow established processes and adapt to continuous improvements.
• Perform audits for billing accuracy.
• Maintain excellent customer service.

• Competent in all duties: receiving, billing, quoting, and booking.
• Know up to four regions and handle 90% of customer questions.
• Address concerns and troubleshoot issues.
• Travel as needed to other ports for training or coverage.
• Operate pallet jack and forklift with minimal supervision.

• High school diploma or GED; minimum of 2 years related experience.
• Knowledge of current customers, requirements, and processes is helpful.
• Read, analyze, and interpret documents such as tariffs and manuals.
• Write and communicate clearly; present information to managers, customers, and employees.
• Apply for and hold a TWIC (Transportation Workers Identification Card).
• Mathematical skills: calculate discounts, interest, commissions, percentages, areas, etc.
• Reasoning ability: solve practical problems; interpret written and verbal instructions.
• Flexible work schedule; willing to work overtime; plan, organize, prioritize; reliable attendance.
• Work alone or as part of a team with minimal supervision.
• Adaptable to high‑stress, fast‑paced environment.
• PC skills:
  Windows, Excel, Outlook, keyboarding proficiency; learn in‑house software; keyboard and ten‑key by touch.
• Must pass a pre‑employment drug test and a criminal background check.

• Regularly required to speak and communicate in person or by phone/radio.
• Perform physical activities from sitting to standing, walking, and occasional lifting 10–40 pounds.
• Use eyes, hands, fingers for keyboard, phone, fax, and office equipment.
• Occasionally kneel, stretch; inspect vehicles.
• Maintain constant alertness and safe behavior.
• Required to wear PPE as outlined in the company’s Industrial Health and Safety Manual (hard hat, safety shoes, gloves, glasses, hearing protection, respiratory protection, Arctic gear).
• Work environment noise moderate to very loud; exposure to weather and machinery.
• Dress requirements for safety at some locations.

Alaska Marine Trucking is an Equal Opportunity Employer.
PRE‑CONDITIONAL

OFFER:

drug testing and background check required.