Office Assistant ; PCN

Office Assistant 3

This position is open to Alaska residents only. The definition for Alaska residency is here. You must meet this requirement to be considered for this position.

This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. Curious about who we are and what we do? We invite you to learn more by visiting our website.

We are seeking a motivated and detail-oriented professional to join our Customer Service Team as an Office Assistant 3. In this vital role, you will provide essential support to the Customer Service Supervisor, Accounting Technicians, and fellow Office Assistants, helping to ensure the seamless operation of our daily activities.

Could this be you? Are you someone who can turn everyday administrative tasks into dependable, well-organized support that keeps essential programs running for Alaskans? As an Office Assistant 3, you'll play a vital role in keeping the Division's Customer Services section's workflow efficient, accurate, and compliant with state procedures, helping our team deliver lending services that strengthen Alaska's economic future.

Key responsibilities include:

• As the welcoming and dependable point of contact for our Customer Service section, you will deliver outstanding service to both current and prospective borrowers, whether in person or over the phone, while guiding them to the appropriate resources within our division.
• Answer and route incoming phone calls while providing courteous, accurate information to the public and internal and external staff
• Serve as backup to Office Assistant 1, for daily runs utilizing one of the division's vehicles, transporting documents to and from other businesses and state agencies.
• Ensure documents are properly labeled, organized, and stored in accordance with Division retention policies

Working here means joining a team that truly matters. Every task you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You're not just supporting an office; you're supporting the entire state. If you want to be part of a workplace where your reliability is valued, your growth is encouraged, and your work makes a real difference, you'll feel right at home in the Division of Investments.

This is your chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve.

Our organization, mission, and culture:

The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers. By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state.

The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal.

This office is a collaborative, service-oriented environment where reliability matters because Alaskans depend on it. Where professionalism and organization aren't just skills, they're commitments to integrity and public service. Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs.

This is more than a job! It's a place where you can build lasting relationships, make meaningful contributions, and enjoy a positive work-life balance.

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail:
  Is thorough when performing work and conscientious about attending to detail.
• Writing:
  Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Oral Communication:
  Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Conscientiousness:
  Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.

Minimum Qualifications:

High school…