Motor Vehicle Customer Service Representative ; PCN

Motor Vehicle Customer Service Representative

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

The Division of Motor Vehicles (DMV) is looking for a motivated, organized, innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR2). You will be examining documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. As an MVCSR 2 you will interact directly with the public often times explaining policies, statutes and regulations as well as administer road examinations for non-commercial, commercial and motorcycle licenses.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY
  - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the Last Frontier.
• CUSTOMER FOCUSED
  - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE
  - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE
  - Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE
  - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

This position opens the door for many opportunities for career advancement within DMV such as a Motor Vehicle Customer Service Representative 3 (MVCSR
3) who works as a lead alongside the management team or even a Motor Vehicle Office Manager 1 (MVOM1) where you join the management team.

DMV's diverse job duties aids in developing communication, analytical and problem solving skills while getting the opportunity to help the great people in the State of Alaska.

The Working Environment You Can Expect

The position is located at the Juneau DMV, 2760 Sherwood Lane Suite

B. The MVCSR 2 will be assigned to a work station in the public service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. The hours are 08:30 - 5:00 Monday through Friday with possible overtime opportunities

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Arithmetic/Mathematical Reasoning:
  Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Self-Management:
  Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve;…