Motor Vehicle Customer Service Representative

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Division of Motor Vehicles (DMV) is recruiting a Motor Vehicle Customer Service Representative (MVCSR2) to support the DMV public service team. In this fast‑paced role you will examine documentation for required information and validity, issue proper credentials, and administer road examinations for non‑commercial, commercial, and motorcycle licenses. You will also interact directly with the public, explaining policies, statutes, regulations, and providing customer service.

• ABILITY – Improve the lives of Alaskans by permitting, licensing, and reinstating drivers, titling assets, and promoting safe vehicle operation across the state.
• CUSTOMER FOCUSED – Engage with empathy and adaptive interpersonal skills to support the diverse needs of our communities.
• PASSIONATE PEOPLE – Demonstrate a positive attitude, self‑motivation, service orientation, curiosity, and teamwork.
• EXPERTISE – Apply subject‑matter expertise to deliver accurate and efficient service.
• CHAMPIONS OF CHANGE – Embrace innovations that advance DMV solutions into the future.

This position opens opportunities for career advancement within the DMV, including promotion to MVCSR 3 (lead) or MVOM1 (Office Manager).

The role is located at the Juneau DMV, 2760 Sherwood Lane Suite

B. The MVCSR 2 will work a public‑service lobby workstation, rotating weekly between customer processing and administering road exams. Hours are 08:30–17:00 Monday through Friday with occasional overtime.

• Adaptability – Adjust work plans by gathering relevant information and applying critical thinking to address multiple demands and changing priorities.
• Arithmetic/Mathematical Reasoning – Perform accurate calculations and select appropriate mathematical techniques.
• Customer Service – Engage with clients to assess needs, provide information, resolve problems, and meet high standards of service.
• Computer Skills – Use computer systems, applications, databases, and automated tools to accomplish tasks.
• Self‑Management – Set realistic goals, exhibit initiative, complete assignments timely, work independently, and demonstrate responsibility.

Six months of experience in licensing, titling, and registering motor vehicles, maintaining driver records, collecting registration taxes, and processing license actions required by traffic laws, financial responsibility, and mandatory insurance laws. This experience may be met through service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska or equivalent elsewhere.

OR
Six months of employment experience as a driving instructor teaching safe vehicle operation, including riding with trainees during practice in common traffic situations.

OR
One year of employment experience performing advanced clerical duties with significant public contact, explaining regulations, maintaining computerized records, and handling purchasing, accounting, or cash tasks.

Postsecondary education from an accredited college may substitute for the required experience (three semester hours or four quarter hours equal one month).

Special Note – A background check of criminal justice information will be conducted upon initial employment. Possession of a valid Alaska non‑commercial driver license is required.

The State of Alaska complies with Title I of the Americans With Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aid or services, or alternative communication formats may contact the Division of Personnel & Labor Relations. The State of Alaska is an equal‑opportunity employer.