Motor Vehicle Customer Service Representative ; PCN

Eligibility

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Division of Motor Vehicles (DMV) is seeking a Motor Vehicle Customer Service Representative (MVCSR2) who thrives in a fast paced environment. The MVCSR2 will examine documentation presented for required information and validity, issue proper credentials or vehicle information, explain policies, statutes, and regulations to the public, and administer road examinations for non‑commercial, commercial, and motorcycle licenses.

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the Last Frontier.
• CUSTOMER FOCUSED - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self‑motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE - Subject Matter Expert is Me! We are a solutions‑oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

This position opens the door for many opportunities for career advancement within DMV such as a Motor Vehicle Customer Service Representative 3 (MVCSR3) who works as a lead alongside the management team or even a Motor Vehicle Office Manager 1 (MVOM1) where you join the management team. DMV's diverse job duties aid in developing communication, analytical, and problem‑solving skills while helping the great people in the State of Alaska.

The position is located at the Juneau DMV, 2760 Sherwood Lane Suite

B. The MVCSR2 will be assigned to a workstation in the public service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. Hours are 08:30‑17:00 Monday through Friday with possible overtime opportunities.

We are interested in candidates who possess some or all of the following position‑specific competencies:

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by selecting appropriate mathematical techniques such as formulas and percentages.
• Customer Service: Works with clients and customers to assess their needs, provide assistance, resolve problems, and satisfy expectations; is committed to providing quality products and services.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment toward completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience may be met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska or the equivalent…