Senior Customer Service Representative

Senior Customer Service Representative – Overview

As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 6+ years experience preferred
• 2 year or 4 year degree preferred

The starting hourly rate of pay for this position is $25.76
; subject to change based on experience.

• Medical Insurance and Prescription Drug
• Dental Insurance
• Vision Plan
• Life Insurance
• Flexible Spending Accounts
• Disability Benefits
• Profit Sharing Plan
• 401(k) Savings Plan
• Paid Vacation (Three weeks in first year)
• Sick Days and Holidays
• Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled