Customer Service Specialist

Customer Service Specialist (Intermediate)

As a Customer Service Specialist, you will become an integral part of our quality‑driven team. Customer Service Reps are held to a high standard and must be able to multi‑task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service daily.

• Respond to inbound caller inquiries about general claim or benefit questions and status requests, focusing on quality and first call resolution.
• Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures.
• Negotiate with customers to resolve account matters.
• Maintain and notate all appropriate information and documentation on customer accounts.
• Process calls from internal team members with inquiries on benefits or policies.
• Maintain accounts and update information in various databases.
• Provide an explanation of programs, benefits, and policies.
• Track the reason for each call to ensure successful resolution.
• Work together as both team member and individual contributor in a goal‑oriented environment to meet individual and team targets.

• High School Diploma or equivalent.
• 3+ years Customer Service experience.
• Must possess good verbal and written communication skills.
• Good listening skills and high degree of accuracy required.
• Self‑starter, requiring little or minimal supervision.
• Must be able to handle multi‑faced tasks.
• Ability to resolve difficult or pressure situations with minimal supervision.

• Customer service experience, contact center experience preferred.
• Insurance experience preferred.

• Fort Worth, TX
• Or Evansville, IN

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date).
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays (7 days per year, based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).