Customer Support Specialist
Job in
Juneau, Juneau Borough, Alaska, 99812, USA
Listed on 2026-07-18
Listing for:
Old Republic International
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Customer Support Specialist
The Customer Support Specialist is responsible for assisting clients and responding to their inquiries regarding the use of the E-Closing software.
Essential Functions- Answers incoming customer calls regarding product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Respond to support request emails in a timely and professional manner.
- Update customer information in the customer service database during and after calls.
- Know how to access and troubleshoot document related issues.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Have a solid understanding of the E-Closing Software.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
- Assure customer privacy and confidentiality at all times and in all areas of the job.
We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans.
Equal Opportunity EmployerOld Republic Title is an Equal Opportunity Employer.
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