Office Assistant ; Issuance Representative - PCN

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health! We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify.

What you will be doing:
Join our Alaska Vital Records Team and contribute to key moments in the lives of your fellow Alaskans. Your role will be pivotal in helping Alaskans obtain birth, death, and marriage certificates. The position directly issues certificates and marriage licenses to Alaskans and supports customers in person and over the phone. If you are seeking a dynamic role that positively impacts the lives of Alaskans, we encourage you to seize this chance and submit your application.

Our organization, mission, and culture:
The mission of the Division of Public Health is to protect and promote the health of Alaskans. As a member of our team, you will contribute every day to the improvement of the health of Alaskans and their families. The Division of Public Health exemplifies these values:

• Accountability
  - We are committed to responsible use of human, financial, and environmental resources.
• Respect
  - We provide services without discrimination or judgment.
• Human Potential
  - We are committed to developing each Alaskan's potential as a healthy individual as well as fostering strong, healthy communities.
• Integrity
  - We are honest and ethical in all we do.
• Scientific Excellence
  - We are committed to adding to and contributing to the body of scientific knowledge and using the best available knowledge and data to set public health policy.

The benefits of joining our team:
Join our diverse, high-performing Vital Records team in serving our Alaskan community, where each day brings new opportunities to expand your skills and experience. Benefits include health, vision, and dental insurance. Have fur babies at home? Options for pet insurance are now available as well. Other benefits include retirement plans, 12 paid state holidays, paid leave accrual, union representation, potential for annual performance pay increases, optional overtime opportunities, and continued education opportunities.

The working environment you can expect:
This position is located on Commercial Boulevard near Juneau's Costco. We have private parking and are within walking distance to the bus line. Nearby amenities include coffee shacks, a general store, gas stations, and restaurants.

The working environment is positive, professional, constructive, and detail-oriented. Our small team works out of the office Monday through Friday.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Computer Skills
  - Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Analytical Thinking/Problem Solving
  - Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
• Written Communication
  - Writes in a clear, concise, organized, and convincing manner for the intended audience.

High school diploma or the equivalent. AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience). Special

Note:

"High school diploma equivalent" means one of the following:
1) a G.E.D.;
2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week);
3) acceptance in full standing by an accredited college or university;
4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments,…