Guest Services Manager

Overview

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.

Join a fast-growing “forever” company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.

At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit‑sharing plans and help support a business model that gives back to the community of shareholders.

SUMMARY:

Responsible for supervising guest and ticketing services, ensuring services are run efficiently, collecting and submitting daily ticketing counter sales and cruise ship reconciliation for vouchers, in order to secure and increase sales and offer top of the line services and a better product for tramway guests.

This position requires flexibility in scheduling, particularly during the cruise ship season when operations run seven days a week. Candidates must be available to work irregular hours, including weekends and holidays, throughout the summer season. Please note that availability during this period is nonnegotiable. The winter schedule typically follows a Monday through Friday format.

NECESSARY SKILLS AND KNOWLEDGE:

• Excellent communication and customer service skills.
• Skill in operating personal computer, utilizing a variety of computer software.
• Working knowledge/familiarity of tram operations systems.
• Skill in establishing and maintaining cooperative working relationships with other employees. Ability to work directly with the public, providing information and assistance on a daily basis.
• Strong cash handling and sales receipts reconciliation skills.
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Working knowledge of Southeast Alaska tourism market, travel distribution channels, product and services sales; the practices of cruise line shore excursion services.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in business, marketing, or hospitality management,
  OR four years of experience in the tourism industry as a supervisor or lead, including cash handling and reconciliation skills.
• Minimum three years of combined professional and supervisory experience involved with tourism, travel, or hospitality services.

PREFERRED QUALIFICATIONS:

• Current CPR and first aid certificates; drug testing may be required.
• Experience in the Alaska travel industry. Sales and business development experience.

Annual Compensation is between $58,000-$70,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax‑deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

ESSENTIAL JOB FUNCTIONS:

• Coordinates guest/ticketing service functions with other tramway managers in order to contribute to a quality packaged product and smooth, consistent operations.
• Oversees the ticketing operation, ensuring that the system is functioning accurately and efficiently and is producing correct numbers and reports of sold tickets, sales receipts, and collected monies.
• Responsible for hiring, supervision, scheduling, evaluation, and disciplining all guest/ticketing services staff with subordinate supervisors; also, develops, provides, or arranges for training new and current employees in all aspects of tramway guest service and ticket sales/processing.
• Assigns work to staff involving ticketing functions, season passes,…