Education Associate ; PCN

Position: Education Associate 2 (PCN 051404)
Job Description

The recruitment period for this vacancy has been extended. The original closing date was on May 26, 2026.

Welcome to the Department of Education & Early Development

We'd be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

The Education Associate 2 plays a vital customer-focused role within DEED's Teacher Certification office. This position is often the first point of contact for educators seeking certification in Alaska and is essential in ensuring applicants receive timely, accurate, and supportive service. This position reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types.

In addition to daily application review, this position manages the online renewal and certification inquiry portals, ensuring they run smoothly and are responsive to the needs of educators. Working closely with the Teacher Certification team, the Teacher Education Associate 2 helps maintain efficient office operations and contributes to a positive, service-oriented experience for all applicants.

Our organization, mission, and culture:

The Education Associate 2 serves within DEED's Division of Innovation and Education Excellence as a key member of the Teacher Certification team. This team consists of dedicated staff who provide customer service and support to educators and school districts, ensuring they understand and can successfully navigate Alaska's certification requirements. The Teacher Education Associate II plays a critical role by processing certification applications and maintaining effective, efficient systems that support the overall certification process.

The benefits of joining our team:

The Teacher Certification team is a collaborative group of seven staff members dedicated to supporting educators, schools, and districts while advancing DEED's mission of providing an excellent education for every student, every day. Four technical staff work together to process teacher certification applications, respond to applicant inquiries, and coordinate with related departments to ensure timely processing. One Teacher Certification Education Specialist provides expertise and support for the new TEACH-AK online certification system.

One Program Coordinator supports the Educator Registered Apprenticeship Program. The Teacher Certification Administrator works closely with the entire team to address educator and district needs and to guide ongoing system improvements.

The working environment you can expect:

This position is located in Juneau, Alaska. The Teacher Certification office is found on the 9th floor of the State Office Building.

Who we are looking for:

We are interested in candidates who possess some or all of the following position specific competencies:

* Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services.

* Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work.

* Analytical Thinking/Problem Solving - Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

* Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

* Professionalism - Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace;

working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

Minimum Qualifications

(1) Graduation from an accredited college, preferably in administration and/or education. AND One year of experience as an Education Associate 1 with the State of Alaska or the equivalent elsewhere.

OR

(2) Five years of experience in the broad…