Education Associate ; PCN

Education Associate 3

Welcome to the Department of Education & Early Development

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

We'd be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

What you will be doing:

The Education Associate 3 is the office Lead in a customer-focused role within DEED's Teacher Certification office. This position is often the first point of contact for educators seeking certification in Alaska and is essential in ensuring applicants receive timely, accurate, and supportive service. This position reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types.

In addition to daily application review, this position manages the Teacher Certification office in Juneau, ensuring it runs smoothly and is responsive to the needs of educators. Working with the Teacher Certification team, the Teacher Education Associate 3 helps maintain efficient office operations and contributes to a positive, service oriented experience for all applicants.

Our organization, mission, and culture:

The Education Associate 3 serves within DEED's Division of Innovation and Education Excellence as a key member of the Teacher Certification team. This team consists of dedicated staff who provide customer service and support to educators and school districts, ensuring they understand and can successfully navigate Alaska's certification requirements. The Teacher Education Associate 3 plays a critical role by processing certification applications and maintaining effective, efficient systems that support the Teacher Certification team.

The benefits of joining our team:

The Teacher Certification team is a collaborative group of seven staff members dedicated to supporting educators, schools, and districts while advancing DEED's mission of providing an excellent education for every student, every day. Four technical staff work together to process teacher certification applications, respond to applicant inquiries, and coordinate with related departments to ensure timely processing. One Teacher Certification Education Specialist provides expertise and support for the new TEACH-AK online certification system.

One Program Coordinator supports the Educator Registered Apprenticeship Program. The Teacher Certification Administrator works closely with the entire team to address educator and district needs and to guide ongoing system improvements.

The working environment you can expect:

This position is located in Juneau, Alaska. The Teacher Certification office is found on the 9th floor of the State Office Building.

Who we are looking for:

We are interested in candidates who possess some or all of the following position specific competencies:
Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services. Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work. Analytical Thinking/Problem Solving – Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary. Leadership – Influences, motivates, and challenges others;

adapts leadership styles to a variety of situations. Professionalism – Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to…