Patient - Hospitality Clerk

Pay Range: $25.00 - $25.47

To consistently provide quality hospitality services at SEARHC Patient Housing facilities and shuttle services and ensure that the best customer service is provided to guests of all ages. SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance, and long‑ and short‑term disability, and more.

• General office duties: answer telephone, copy, fax, scan; maintain supplies; approve timecard; maintain supplies list; communicate via email.
• Communicate gaps in coverage to supervisor; report unresolved issues; notify supervisor of any time off requests.
• Assist guests/escorts: be accessible, empathic listening, use best judgement when assisting patients in and out of vehicles, with baggage or other tasks.
• Coordinate shift change communication: inform incoming staff of issues; notify supervisor when issues arise.
• Transportation (where applicable): create pick‑up appointments for the shuttle calendar, maintain schedule, fill gas tanks when needed, transport guests to ferry terminal, Alaska Airlines, hotel; maintain vehicle maintenance logs and notify supervisor.
• Patient Housing (where applicable): maintain reservation key; update cancellations, dirty/clean rooms; monitor room availability; call and reserve rooms at local hotels; check readiness; complete registration process; inform guests of amenities, services, and policies; contact security for evictions; monitor email for housing requests; clean common areas; restock kitchen supplies and notify supervisor.
• Other duties as required.

• Education:
  
  High school diploma or equivalent.
• Certifications & Licenses:
  Valid and current Alaska driver’s license; 21 years of age or older preferred.
• Experience:
  
  1–2 years of general office/hospitality experience or other relevant job experience.
• Knowledge:
  Privacy Act of 1974, customer service concepts, operating computer applications.
• Skills:
  
  Problem solving, communication, interpersonal skills, ability to work independently, attention to detail.
• Computer
  
  Skills:
  
  Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.
• Position Information:
  
  Work Shift:
  
  OT 8/40.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us! SEARHC helps keep Southeast Alaska healthy. Every career with SEARHC comes with a positive work culture, a team with shared values, and competitive benefits. SEARHC offers sign‑on bonuses for Registered Nurses, Hot Jobs and Certified Nurses Assistants. We are passionate about enhancing the health and wellbeing of our team and the communities we serve.

We Embody our Values:
Respect, Cultural Identity, Service, Professionalism, Compassion.