Loan Services Associate

At True North, our True Crew’s dedication drives our vision of becoming Alaska’s Most Loved Credit Union. If you’re looking for more than a job, you’re in the right place. Join us and discover your next adventure!

Based in Juneau and Anchorage, we proudly serve Alaskans statewide. We can’t wait to welcome new True Crew members like you!

Our True Crew embodies True North’s mission to improve the economic well-being of the members, employees, and communities it serves. The results from our 2025 data clearly demonstrate the positive impact we are making.

The True Crew volunteered an impressive 316 hours, making a meaningful difference in our community.

Empowering Financial Futures Through Education
113 members actively participated
901 practical exercises completed
612 articles read

Together, we contributed $52,408.90 to strengthen and support Alaskan communities, inspiring positive change across the state.

Since launching in 2019, True North has proudly awarded $75,000 in scholarships, empowering Alaskan high school seniors to pursue their dreams.

Located in Juneau, AK

Signing Bonus: **$1,750 signing bonus effective for MBLS & Loan Services Associates who are hired between July 10th and September 15th**

Salary range: $23.18/hour - $31.88/hour

True North FCU is a member-owned, full-service credit union, and our mission is to provide quality financial solutions for our members. We are headquartered in Juneau with a branch in Anchorage, serving members across the state of Alaska. If you like helping people & are dedicated to excellent customer service then we are looking for someone like you!

A detail focused, self-motivator who possesses great organizational and problem solving skills. The successful candidate will provide administrative support for business lending and loan servicing activities.

• Maintain business lending servicing tasks, including annual reviews, insurance tracking, and financial data entry into analysis systems.
• Perform loan servicing tasks such as data entry review, loan corrections and preparing consumer loan documents for closing.
• Provide operational support for member business lending activities including application intake, obtaining credit and collateral information and setting up and maintaining MBL loan files.
• Process loan payoffs: release liens, issue payoff letters, complete reconveyances, and finalize paid loan documentation.
• And more!
• You will have great attention to detail and possess great organizational skills.
• Exercise great communication skills for both internal and external contacts.
• Have a high school diploma or GED; willing to train the right candidate!
• Like to have fun, value service and above all enjoy helping people.

True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE.

True North FCU is an Equal Opportunity Employer.

True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at  or dhs.gov/e-verify.

Tax forms are now available upon request.

To request your forms, please contact Human Resources using one of the following methods:

Email: hr
Phone:
Mail: True North FCU
Attn:
Human Resources
2777 Postal Way
Juneau, AK 99801

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