Eligibility Technician ; PCN

Eligibility

This position is open to Alaskan residents only.

• Manage casework and keep workflow moving smoothly.
• Serve as a primary point of contact for clients across all access points, including the Virtual Contact Center, lobby, and non‑lobby interactions.
• Provide accurate information, gather essential details, and help ensure timely benefit determinations.

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing basic living expenses and promoting self‑sufficiency. We treat individuals and families with respect and strive to help them achieve greater independence while valuing their cultural, geographic, and economic diversity. We focus on continuous improvement and are responsible managers of the public programs entrusted to us.

The Division of Public Assistance supports the development and sustainability of a quality workforce through staff development and career advancement opportunities. You will have the opportunity to build skills and competencies that support future career goals. The program also offers a competitive benefit package, flexible work schedules, and job stability.

This position is part of a statewide eligibility workflow team in local Public Assistance offices. The workplace is in the Juneau office at 1002 Glacier Hwy, Suite 200, Juneau, AK. The environment is supportive, friendly, and focused on helping individuals grow professionally.

• Attention to Detail
  :
  Is thorough when performing work and conscientious about attending to detail.
• Computer Skills
  :
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service
  :
  Works with clients and customers to assess needs, provide information, resolve problems, and satisfy expectations. Knows about available products and services and is committed to providing quality service.
• Interpersonal Skills
  :
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others. Develops and maintains effective relationships, handles difficult or distressed individuals, and respects cultural diversity, race, gender, disabilities, and other differences.
• Self‑Management
  :
  Sets realistic personal goals, demonstrates initiative and commitment, works with minimal supervision, and is motivated to meet deadlines.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, may contact the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.