Eligibility Technician ; PCN

What you will be doing

In this position, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, elders, and those in need reach higher levels of independence and self‑sufficiency. Eligibility Technicians assist the public by connecting them to a variety of public assistance programs and services offered by the agency.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities. We provide a competitive benefit package, flexible work schedules, and job stability.

The workplace is in our Juneau office, located at 1002 Glacier Hwy, Suite 200, Juneau, AK. The office is conveniently located in the heart of the valley and offers shopping centers, athletic facilities, walking trails, and public transportation options. The work environment is supportive, friendly, and focused on professional growth.

• Eligibility Determinations: Knowledge of federal and/or state program regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory time frames.
• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships and deals with diverse populations.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Minimum qualifications:

One year of entry‑level experience as an Eligibility Technician 1 with the State of Alaska or one year of similar work. Post‑secondary education in fields such as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations may contact our accommodations office. The State of Alaska is an equal‑opportunity employer.