Protective Services Specialist Sitka or Juneau; PCN

Job Description

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for a full-time Protective Service Specialist (1/2/3) in Sitka, Alaska or Juneau, Alaska. The position is open to Alaska Residents.

As a Protective Service Specialist (PSS), you will be responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. The role is based out of the Sitka Field Office or Juneau Field Office.

Key duties include:

• Investigating reports of child abuse and/or neglect.
• Preparing plans for intervention by soliciting the cooperation of family and others.
• Gathering information about family dynamics and functionality.
• Developing plans to ensure child safety while assisting parents in addressing protective factors.
• Placing children with a relative or licensed foster home when applicable.
• Providing ongoing and/or in-home services to families.
• Writing and submitting reports to court.
• Working closely with Tribal and community partners.
• Maintaining frequent face-to-face and telephonic contact with parents and caregivers of children in custody.
• Making referrals to other service providers and agencies.

Travel requirements: if working at the Sitka Field Office, travel as needed for Southeast Regional Field Office coverage. If working at the Juneau Field Office, typically alternate two weeks in the office with two weeks traveling each month.

The role involves field-based work with possible evening and weekend hours. Travel may be frequent or minimal and could include small aircraft or overnight stays.

• Insurance benefits
• Retirement benefits
• Paid leave
• Twelve paid holidays per year
• Optional part-time telework within the duty station, subject to eligibility

Minimum qualifications are competency-based. Applicants should provide evidence that they possess the following competencies:

• Self‑Management – sets well‑defined goals, works with minimal supervision, demonstrates initiative and responsibility.
• Stress Tolerance – remains calm and effective in high‑stress situations.
• Teamwork – encourages cooperation, trust, and a group identity, and works with others to achieve goals.
• Analytical Thinking/Problem Solving – uses a logical, systematic approach to address problems.
• Customer Service – works with clients to assess needs, provide information, and resolve problems.
• Integrity/Honesty – maintains ethical conduct and high standards.
• Interpersonal Skills – demonstrates empathy, courtesy, and cultural sensitivity.
• Oral Communication – presents information effectively and listens actively.
• Writing – communicates clearly, succinctly, and appropriately.
• Technical Credibility – applies relevant principles, regulations, and policies.

Open to Alaska Residents.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1‑800‑587‑4095 in Juneau or TTY:
Alaska Relay 711 or 1‑800‑770‑8973, or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal opportunity employer.